Built with innovation and precision, the application combines automation, analytics, and real-time intelligence to streamline every aspect of service operations. From enquiry tracking to performance monitoring, each feature is designed to enhance collaboration, accelerate resolution, and deliver a smarter, more connected service experience. (Scroll down to the bottom for app demo video)
Features a clean, user-friendly interface designed for effortless navigation across all facility management functions. Clear layouts, logical workflows, and smart visual cues ensure users can quickly access schedules, service requests, reports, and dashboards without confusion. With minimal learning curves and reduced training requirements, teams can start using the application productively from day one—improving operational efficiency while saving time and resources.
Enhance operational efficiency by implementing intelligent automation that automates job scheduling, task assignment, and team notifications. The system optimizes resource allocation, minimizes delays, and guarantees that each job is handled efficiently. The assigned ticket details will be presented with a priority level and an estimated response time based on the Service Level Agreement(SLA). This transparency in team performance and clarity regarding visit times will contribute to improved operational efficiency.
A suite of interactive dashboards designed to monitor and manage key service activities — including tickets, enquiries, and PPM jobs. Each dashboard provides tailored insights, live status tracking, and performance metrics specific to its function.Gain a clear, data-driven view of ongoing operations to enhance decision-making and improve service efficiency.
No limitations on the number of systems or issues that can be selected while creating a ticket or raising an enquiry. A single request can include multiple systems or trouble types, allowing comprehensive reporting of service needs. All selected items are automatically recorded and routed to the appropriate teams for efficient resolution.
Centralize and streamline all customer inquiries within a single, intelligent platform. Facilitate the effortless recording, tracking, and management of inquiries from various channels, ensuring timely updates. Each inquiry is automatically categorized and assigned to the corresponding team, thereby ensuring prompt response times and enhanced customer satisfaction. The team contact information is conveniently shared on the dashboard for direct follow-up, in addition to the live status updates received. This feature will mitigate the complications faced by customers in submitting inquiries and receiving updates, ultimately leading to an increase in business. Additionally, it will enable the company to monitor all incoming inquiries, allowing for the effective control of the probability of any inquiries being overlooked or left pending.
Enhance decision-making with an interactive map dashboard that visualizes all tickets, enquiries, and job locations in real time. Powered by Folium, this feature enables users to view service distribution, monitor active tasks geographically, and analyze regional performance. The map interface offers zoom, filter, and detail-on-click options for an intuitive spatial overview of operations.
Gain deep insights into customer satisfaction with real-time rating and feedback analytics. The system captures service ratings from clients after each job completion, analyzes trends, and highlights key performance indicators (KPIs). With intuitive dashboards, management can identify top-performing staff, detect service gaps, and take data-driven decisions to enhance overall customer experience. Empower your team with actionable insights that turn feedback into continuous improvement.
Effortlessly organize, store, and access all your operational documents in one secure, centralized platform with role based permissions. Enables team to retrieve and share service reports, proposals, invoices and other documents anytime, anywhere — without relying on paper or email chains.
The application continuously monitors its operational health through automated periodic checks. Key performance indicators are tracked to identify potential issues early and maintain consistent system responsiveness. This proactive approach ensures uninterrupted performance and full compliance with SLAs.
Built with advanced infrastructure to ensure maximum uptime and resilience, the system automatically scales resources based on real-time workload. Whether user activity spikes or demand fluctuates, the platform adapts instantly to maintain performance consistency and availability.
The application is secured through SSL/TLS termination with integrated certificate management, ensuring all communications are encrypted and trusted. Layered security mechanisms safeguard sensitive data, prevent unauthorized access, and maintain system integrity across all environments.
